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espanolEl acceso a la informacion publica genera de forma frecuente conflictos, particularmente cuando la Administracion rechaza las solicitudes de acceso. Este articulo se centra en el analisis del uso de la mediacion en conflictos relacionados con el acceso a la documentacion y a la informacion publica en cinco paises y regiones de Europa y Norte America. En especial, se estudia la primera norma autonomica espanola, la Ley catalana 19/2014, que ha establecido un mecanismo de resolucion alternativa de conflictos en este ambito. Este analisis comparativo arroja luces sobre el uso de la mediacion en la resolucion de conflictos relativos al acceso a la informacion publica e identificar sus beneficios, pero tambien sus limitaciones EnglishAccess to public information often creates conflicts particularly when Public Administration rejects information requests. This research article examines the application of mediation to conflicts related to the right of access to documentation and public information in five selected different countries and regions from Europe and North America. It develops a study of the first autonomic regulation in Spain, Catalan Act 19/2014, of December 29, which has provided an alternative mechanism to solve conflicts in this area. This compared analysis aims to shed light on the use of mediation in conflict resolution concerning access to public information to identify its benefits, but also its limitations

Managing Access to Public Information Conflicts. Is Mediation a Solution? Lessons from the Catalan Experience