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Measurement of patients’ experience has an important role in providing a comprehensive information regarding service performance and could be a medium to enhance a hospital service quality. This study has objectives to identify the patient characteristic, correlated factors and the most significant factors on the patient experience in one Private Hospital in South Tangerang City, Indonesia. The determinant variables are communication, focus on the patient care, patient safety, competency of medical staff, participation of patient and environmental condition. The dependent variable is comprehensive evaluation of patient experience. The age, gender, level of education, type of employment, status of payment, time of hospitalization, marital status, also the type of hospital room class are considered as confounding variables. This study is a cross-sectional study using quantitative approach. The study was conducted from November 2015 until February 2016. Data were collected from one private hospital in South Tangerang. The samples are hospitalized patient who were selected using Simple Random Sampling Method with a total of 67 samples. The instrument of the study is a questionnaire adopted from Hospital Inpatient Survey 2010: Measuring the Patient’s Experience of Hospital Services with some adjustment. Data analysis was conducted using descriptive analysis, bivariate analysis, multivariate analysis and testing of confounding variables. The majority of patients are 35–68-year old patients, female, most of whom are Senior High School level graduate, working in a private company and having out-of-pocket method. In the patient experience aspects, result showed that every aspect of patient experience deemed as a good experience. However, there are 23.9% of patients who considered that staff competency is still inadequate. And the comprehensive evaluation of patient experience also has a good score. Nevertheless, there is no correlation between patient experience variables upon comprehensive evaluation variable. Management should perform a specific measurement on staff competency in order to obtain staff performance data so that the management could offer a specific training based on the evidence found.     Keywords: patient experience, private hospital, quantitative analysis, hospital quality

Determinants of Patient Experience At ‘X’ Private Hospital in Tangerang Selatan – Indonesia