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Academic contributions indicate that the consumer is the most important actor in the co-creation of value. But few studies have focused on discovering and check the influence of consumer behaviors that co-creates value in her/his satisfaction. Accordingly, this article contrasts this relationship in the university context for which a relational model with variables arises: consumer behavior in co-creating value and satisfaction. This model was applied to a representative sample of students from a Colombian university. The results show some positive relationships. The theoretical contribution of the study is that this is the first time the influence of co-creation is analyzed from the perspective of consumer satisfaction in the university context and in a Latin American country.

revista facultad de ciencias económicas

Comportamiento del consumidor en la co-creación de valor y su relación con la satisfacción en el entorno universitario: una aplicación a la Universidad de Ibagué, Colombia