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This article discusses an intervention proposal to systematize the management processes of Educational Assistance Unit EAU / EAJ / UFRN, as a contribution to the improvement in management. The study theoretically based it on the assumptions of the New Public-NGP Management and Process Management. Methodologically, it uses action research and qualitative approach whose application contributed to the general knowledge of reality and guided intervention actions and changes. As a result of the research diagnosis was prepared showing the current management model of the UAE, EAU , It offered support for the preparation of proposals for actions to promote changes in the organization chart of the sector; in the preparation of the UAE duties and its subordinate sectors; in the systematization of administrative processes (routine flow and work flow standardization of documents and forms, etc.); and in the improvement of both physical; and improving the physical and technical conditions which are part of the management sector system of this study.

Sistematização dos processos de gestão: uma proposta de intervenção para a Unidade de Atendimento ao Educando-UAE/EAJ/UFRN