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The competitive environment which affects all the sectors as a result of globalization and improvements created by technological, economic and change factors is experienced also in the service sector. Enterprises that want to exist in this competing ambiance have to produce products and service in quality

ELECTRE I VE PROMETHEE YÖNTEMLERİ İLE GSM OPERATÖRLERİNİN HİZMET KALİTESİNİN DEĞERLENDİRİLMESİ