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espanolObjetivo general Describir la percepcion de paciente y familia sobre la seguridad de la atencion sanitaria brindada en un Hospital Universitario colombiano de alta complejidad durante su proceso de hospitalizacion. Metodologia Estudio cuantitativo con abordaje descriptivo-transversal y muestreo estratificado no aleatorizado, con una muestra de 276 participantes de los servicios de hospitalizacion y urgencias; la recoleccion de datos se hizo con el cuestionario “Percepcion de seguridad de la atencion en salud en el ambito hospitalario”. Resultados Las dimensiones indagadas fueron: 1. Informacion recibida por los pacientes con 88.8% de acuerdo; 2. Calidad en la atencion en salud recibida con 88.2% de acuerdo; 3. El 97.2% no identificaron Eventos Adversos; 4. El 99,64% no identificaron incidentes en la atencion de salud; y 5. Sensacion de seguridad percibida en el 88,77% como segura y en el 4,35% como ligeramente segura. Discusion y conclusiones Se encontro una alta percepcion positiva de la seguridad en la atencion de salud brindada y baja cantidad de eventos adversos e incidentes, el comportamiento de los resultados fue en general similar entre las 3 categorias de participantes (paciente y cuidador, paciente unicamente y cuidador familiar unicamente) y por servicios participantes. Lo anterior muestra la importancia de implementar y mantener estrategias institucionales que van desde policitas, programas, procedimientos y actividades especificas en los servicios para que el paciente y su familia se sientan seguros frente a su situacion de salud y tratamiento. EnglishObjective To describe the patients and families´ perception on the safety of health care provided at a highly complex Colombian University Hospital during the hospitalization process. Methodology It was used a quantitative study with descriptive-transversal approach and non-randomized stratified sampling, with a sample of 276 participants from the hospitalization and emergency services. The data collection was done with the questionnaire “Perception of safety of health care in the hospital setting”. Results The dimensions investigated were: 1. Information received by patients with 88.8% of agreement; 2. Quality in health care received with 88.2% of agreement; 3. 97.2% did not identify adverse events; 4. 99.64% did not identify incidents in health care; and 5. Feeling of safety perceived by 88.77% as safe and at 4.35% as slightly safe. Discussion and conclusions It was found a high positive perception of safety in health care provided and low number of adverse events and incidents. The behavior of the results was generally similar among the 3 categories of participants (patient and caregiver, patient only and family caregiver only) and by participating services. This shows the importance of implementing and maintaining institutional strategies that go from policies, programs, procedures and specific activities in the services so that patients and their families feel safe in front of their health situation and treatment.

Percepción en paciente y familia de la seguridad de la atención hospitalaria de en un Hospital Universitario