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Clients´ perception with regard to risk-classified admittance in a public hospital is analyzed. Current transversal, quantitative, descriptive and analytic study comprised interviews with 80 clients of a government-run hospital in Itabaiana SE Brazil. Results showed that, out of the participants (n=72) who were attended to at the hospital, only 19.4% (n=14) knew anything about risk classification. Waiting time ≥ 1 hour was referred to by 16.3% (n=13) of participants. Most were attended by nursing technicians (65%; n=52) and a mere 3.8% (n=3) alleged to have received information on risk classification. However, most clients were satisfied with attendance. Results show that clients do not know anything about risk classification within the priority of health attendance.

ACOLHIMENTO COM CLASSIFICAÇÃO DE RISCO EM UM HOSPITAL DA REDE PÚBLICA: PERCEPÇÃO DOS USUÁRIOS