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Residential real estate management is a public task that forces the housing stock management staff to establish and maintain relationships with the environment. The quality of these relations is conditioned by the attitude of both parties, which are represented by the staff and the tenant community. The quality of customer service methodology is widely described in the literature. This is accompanied by the attitudes and behaviors of consumers of a market focused on generating profit. The purpose of the article is to characterize the tenant's profile as a client of a municipal housing stock manager. This goal was achieved based on literature studies in the field of broadly understood customer service and surveys conducted among employees of a selected entity managing housing stock. As a result of the analyses, the tenant's behavior was identified, which forms the basis for choosing the model of service for the tenant community.

TENANT PROFILE OF HOUSING STOCK IN CZESTOCHOWA COMMUNE