THE EFFECT OF ICT ON TOURIST EXPERIENCE IN DKI JAKARTA AS "SMART CITY"

As the Capital City, Jakarta is one of the cities in Indonesia that implements ICT and transform into a smart city. Some activities related to public policies have used ICT applications that are managed through a monitoring and evaluation command center. This study tries to find out whether ICT applications that have been applied affect the activities of traveling in DKI Jakarta, especially related to the tourist experience. This study uses quantitative data analysis techniques by taking samples of foreign and domestic tourists of 190 respondents each. The distribution of questionnaires was carried out in several major tourist attractions in DKI Jakarta such as Monas, Old Town, Taman Mini Indonesia Indah, Ragunan Zoo. The results found that ICT has not had a significant influence on the experience of traveling in DKI Jakarta.The purpose of this study is to test ICT for the experience of traveling tourists in relation to Jakarta as a smart city that supports the development of smart tourist destinations.