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The customer facing leg, i.e. the Last Mile (LM), and field executive (FE) for any logistics company play a pivotal role in establishing a brand among its customers. It is imperative to have a robust and closely controlledLM for longevity of a company in the market.In the following paper, we present various sense-&-respond concepts and technologies that can be used to track and, in-turn, enhance the performance of individual LM resources. Sense-&-respond systems can lead to welldefined action plan enabling an efficient LMservice, thus improving customer experience, curtailing unnecessary costs and improving safety of all stakeholders. The different modular and customizable solutions conceptualized and evaluated below include multiple IOT technologies, like camera based solutions, BLE beacons, GPS, and recorders, that can be employed to have a multi-point sensing in LMdelivery service. We cover aspects, ranging from FE attendance, FE’s disposition, track and trace of FEs in turn shipments, and route optimization, customers’ and FEs’ interaction and a feedback mechanism to allow for continuous improvement of customers’ and FEs’ experience.

USING AUTOMATION TECHNOLOGY AND IOT BASED DATA CAPTURING TO ENSURE HIGH QUALITY LAST MILE LOGISTICS