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The Internet of Things provides a promising architecture for application of smart devices. The usage of smart devices should be supported by an intelligent customer support module. This paper presents a high level model of custom support module in Internet of Things architecture. This work presents detailed reviews on the related areas, including ontology models on event and time management. The perfomed analysis of the existing ontology models for event and time oriented systems showed that no one of them provides the required functionality of the target system.

Special requirements on ontology for customer support in Internet of Things