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ETHNOLOGIA EUROPAEA 48:2 The old lady walks into the room I am observing and looks around. “This is not art!” she shouts at me and anyone else in the room. She walks around the exhibit, and looks up to the ceiling. “This is art!” As she leaves the room she jumps up and down on part of the new exhibit in the room, shocking other visitors and leaving me stunned at the animosity being expressed. She is gone before I can challenge her. I have been left for several years with this lady’s physical reaction to what she was seeing and how she was feeling. She was on a self-guided tour of an historical heritage institution with contemporary sculpture installation carefully placed through the rooms. Her reaction was extreme and embodied if not violent, passing on with a performance her feelings. Such animation contrasted with the calm steady flow of visitors to the room. Some agreed with her but didn’t dare to express themselves in such a fashion. Others recoiled in shock at her destructive jumps when I recounted the event. It certainly interrupted one afternoon in the Tribune Room at Strawberry Hill House, Twickenham (see ill. 1).

TECHNIQUES OF THE IMAGINATION IN THE TRIBUNE Stewarding and the Guidebook at Strawberry Hill House, Twickenham