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This article is a bibliographical review of Content Management Systems (cms) from their inception, when they were centered on managing departmental information, until encompassing the entire organization, where we can talk about Enterprise Content Management (ecm) focused on organizational learning and knowledge management. A four-dimension model is presented for a better understanding of the implications of this type of projects, comparing the issues found on each dimension with the cms best implementation practices proposed by various authors. Finally, it is emphasized that it is critical to consider not only technology and content, but also the processes and the company where the solution is being implemented, in order to have a holistic view of dimensions and ensure that no detail is left out to maximize the probabilities of success of such project.

EVOLUCIÓN DE LOS SISTEMAS DE GESTIÓN DE CONTENIDOS: HACIA UN ENFOQUE HOLÍSTICO