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ABSTRACT This study has surveyed the professors and graduate students of school of medicine at K university, to analyze the medical library users' service quali ty perceptions on electronic journals and their effects on the customer satisfaction. Two groups of facul ty members and graduate students has statistically significant different perceptions on the serv ice quality of electronic journals. Among four sub-dimensions of service quality, there are no stat istically significant differences in the perceptions between two groups in convenience of use, acces sability, and content resources, but there is significant differences in supportiveness between two groups. In the perceptions on the satisfaction and value, faculty group has significantly hig her perceptions on both of them. The most influential dimension of the service quality of the electr onic journal for the perception on the satisfaction is supportiveness followed by convenience of use a nd content resources. Moderating effect of value on service quality, its sub-dimensions, and sat isfaction is not proved statistically.

Analysis on the Perception of the Service Quality and Satisfaction on the Electronic Journals of Medical Library Users