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Stockouts remain a significant retail problem. Prog ress has been limited, as estimates of stockout rat es in the past forty years have consistently averaged above 8 perc ent. The purpose of this study is to investigate th e importance and extent of the stockout problem in the supermark et sector in the state of São Paulo, Brazil, from t he perspective of the supermarket managers themselves. Results suggest that the level of stockouts is hig h. Generally, the suppliers are mentioned as being the ones mainly responsible for stockouts. These resul ts suggest that managers have significant opportunities to red uce retail stockouts by taking preventative actions .

The stockouts study: an examination of the extent and the causes in the São Paulo supermarket sector