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This study is the result of an expanded research-action project aimed at presenting and discussing the main thematic units that emerged from discussions conducted with a group of users about booklet regarding users' rights from the SUS (Brazilian Health System). Between May and July 2007, weekly meetings were held, recorded and followed by qualitative research data analysis until reaching the thematic units. The results show that granting access to the public health system is not enough. We must create political awareness so that users do not become mere recipients or interlocutors of government proposals. We must ensure that all social actors engage themselves in the fight for the transformation of society by making use of their rights and fulfilling their duty.

O que os usuários pensam e falam do Sistema Único de Saúde? Uma análise dos significados à luz da carta dos direitos dos usuários