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O objetivo deste estudo é analisar a política de qualidade implementada pela gestão hospitalar na farmácia central e as características da atividade de medicar realizada pelo auxiliar de enfermagem (AE). Adotou-se a abordagem proposta pela escola francesa de ergonomia. Avaliou-se o funcionamento do hospital e estudou-se a atividade do trabalho do AE em tempo real, possibilitando compreender as dificuldades enfrentadas no cotidiano e as estratégias implementadas. Viu-se que a atividade de trabalho está inserida num paradoxo organizacional em que a qualidade exigida para o cumprimento da missão de medicar dificulta o cumprimento da própria tarefa, comprometendo, em última análise, a assistência ao paciente. The aim of this study is to analyze the quality policy implemented by the hospital management in the central chemistry and the characteristics of the medication activities performed by the nursing assistants (NA).The approach of the French School of Ergonomics was adopted. It was assessed the Hospital working situation and the activity performed by the nursing assistant in real time which have allowed to understand the difficulties faced by the workers and the strategies adopted to overcome them. It was observed that the working activity is part of an organizational paradox where the expected quality to fulfil the medication mission has been difficult to achieve, endangering, ultimately the assistance to the patients

O programa de qualidade no setor hospitalar e as atividades reais da enfermagem: o caso da medicação