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Objective: Understand how the health problems of a child are solved in the perspective of parents and caregivers, based on the attributes of primary health care. Methods: Qualitative study using a hermeneutic-dialectic approach involving 16 caregivers of children younger than one year old, assisted at an emergency unit. Results: Lack of access, absence of bonding and coordination, and comprehensive care deprivation contribute to the lack of resolvability, leading to a search for alternatives to solve the health problems of children. Conclusion: As observed, primary health care services demonstrate no problem-solving capacity in children's health problems, as the essential attributes for the effectiveness of such care were not present.

Resolutividade na atenção à saúde da criança: percepção de pais e cuidadores