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This study presents the second part of the general results obtained by a qualitative study conducted within the Na- tional Health Survey II. The object of this study was to identify main patterns and micro-social determinants which affect the process of selection and utilization of health ser- vices in order to propose policies aimed at more equity, quality and efficiency in health service delivery. The study was conducted in urban areas among the middle and mid- dle-low class sectors. A total of 192 individual open-ended interviews and eight focus groups were completed among health users in four cities. Also, 61 service providers both from public and private services were interviewed. Since a previous work reported findings related to health service users, this study focuses only on the results pertaining to health service providers. The first part briefly discusses the study design which allowed to explore the meaning that actors -health service providers- attach to their job and working conditions. The second part presents the main find- ings. The sense of economic and material precariousness with which health providers from public institutions do their work is among the most important results. Common conflicts between health service users and providers are also mentioned, mainly those which arise from the organi- zational problems of the health center and from the scarci- ty of the basic drug stock. The third part reports the main coincidences and divergences between health service users and providers. Some of the divergences may be the reason for the under-utilization of health services. The work con-

"Hacemos lo que podemos": los prestadores de servicios frente al problema de la utilización