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The study aimed ar apprehending the social representations of the health users in case of hospital infection. Exploratory research with 28 health and law professionals and of a public hospital of Teresina-PI. The data were produced through the interviews and processed by the software Alceste 4.8. The hierarchical descendent analysis showed 4 classes of words that sized up a conflict between the proposals of the program of infection control and the practicing of health professionals, seeing that negligencing the psychological aspects and direct the focus of the attention to economical, biological and epidemiological aspects, with much attention to the rights that the health users have to be waited on the hospitals without running risk of acquiring a hospital infection.

Os direitos dos usuários da saúde em casos de infecção hospitalar