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This article aims to analyze the role of the Patient ombudsman in the implementation of patients’ rights, reflecting on their application in Brazil. This is a theoretical research on the subject and its differences in relation to the human rights of patients. It has concluded that the proposed model for Brazil emphasizes the role of local ombudsman, especially in the hospital environment, but also defends the institution of regional professionals to deal with primary care patients. However, it is suggested that the regional one be optional, because the hospital is the major focus of adverse events. Also, it should be noted that the authorization of the ombudsman is provided by law, which establishes specific prerogatives, such as their autonomy and independence, appropriate qualification, and efficient investigation of complaints.

Ombudsman do paciente: direitos nos cuidados em saúde