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Background: In Primary Health Care, access can be understood as enabling alternatives to obtain health services. Objective: Analyze access to primary health care services in the Unified Health System (Acronym in Portuguese is SUS), to identify a proposed set of important characteristics in the service network of the city studied through users report. Method: Deductive research, performed through a population-based quantitative study, with data collection through a survey conducted in a sample of SUS users, in three administrative districts in Porto Alegre/RS on access to primary care services in the SUS. Results: The waiting time after scheduling, service by spontaneous demand and the domicile ascription were the most important elements to characterize good access. However, only 18.8% of the elements that characterize good access was reported by the users. Conclusion: This study allowed a better visualization of the characteristics that should be maintained, prioritized and improved regarding access to health services in a big city.

Elementos da Atenção Primária para compreender o acesso aos serviços do SUS diante do autorrelato do usuário