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This paper presents an improved solution for the care of couples undergoing infertility treatments in apublic service. The purpose of the study was to develop a psychological treatment protocol. The methodology used was based on techniques of operations research and protocol elaborated of five steps: 1) construction of service flowchart; 2) preparation of semi-structured interview tool; 3) application of assessment tools; 4) creation of a support group for couples; 5) establishment of psychological intervention routine.As a result the elaborated protocol is presented. The creation of this protocol aims to contribute to the necessary systematization, improving the quality of comprehensive care to these couples.

Protocolo de Atendimento Psicológico em um Serviço de Reprodução Humana Assistida do Sistema Único de Saúde - SUS.