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This paper describes a plan to develop a prioritization model of efficiency indicators to evaluate the services provided by seaports to ships in terms ofeconomicity, quality, and reliability. The methodology adopted is applied research, using a case study carried out in a Brazilian seaport. The approach used as an intervention tool in the elaboration of the model is the Fuzzy-Analytical Hierarchy Process. The results suggest the prioritization of economicity over the other two criteria of reliability and quality.

EFFICIENCY INDICATORS TO EVALUATE SERVICES IN PORT SERVICES: A PROPOSAL USING FUZZY-AHP APPROACH