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This Thesis is brought to you for free and open access. It has been accepted for inclusion in Dissertations and Theses by an authorized administrator of PDXScholar. For more information, please contact pdxscholar@pdx.edu. Recommended Citation Nishimaki, Kenta, "Characteristics of Spoken and Written Communication in the Opening and Closing Sections of Instant Messaging" (2014). Dissertations and Theses. Paper 1548.