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To investigate the critical success factors in Brazilian Automotive Project Management studies were made on three successive development projects on instrument panels for commercial vehicles. These projects occurred between 1988 and 2002 in an important Automotive Industry. Based on a review of literature related to Quality, Project Management and Supplier Management, it was decided to utilize the application of the EFQM Excellence Models, in order to classify the critical success factors found in those projects. Participants of the three projects and interested parties from different levels of the Automotive Industry including their respective suppliers were interviewed. Through utilization of the critical incident methodology, the main positive factors, that led to success in the project as well as main negative factors that were not so successful were identified. The classification of these factors in to Criteria and Categories allowed a systematic comparison of the projects and the definition of the critical success factors as well as those success factors that indicated the suitability of the EFQM Excellence Models® Criteria Keywords: Automotive instrument panel development; project critical success factors; excellence in project management; Critical Incident Methodology; EFQM Project Excellence Model ®.

gepros. gestão da produção, operações e sistemas

A study of project critical success factors on three developments of commercial vehicle instrument panels using critical incident methodology and the EFQM models A study of project critical success factors on three developments of commercial vehicle in