QUALITY MANAGEMENT IN THE LOGISTICS OF COMMODITY FLOWS OF FOOD PRODUCTS

This paper defines the entities that affect the characteristics of the material products. Categories of basic products that have value for the customer if they are available to him at precisely determined time and in determined place. There has been analyzed the structure of quality attributes that are used to assess the quality of logistics services. As the dominant requirement is stated the reliability of logistics services, competitiveness of structure and price, frequency of delivery, as well as an efficiency of logistics management. Logistics processes that are taking place at different levels are measured by quality of service in logistics network, logistics chain and logistics system. As indicators of the quality of logistics processes are analyzed as: disposition, shipping, transportation, storage, delivery. Analysis and improvement of quality is possible within and between logistics systems where the problem of quality involves difference between the projected and actual system. The quality of projected system is viewed through two groups of components: quality of management-business structure and quality of technical-technological structure of the system. From the social point of view, the quality of logistics services must meet the three analyzed functions: protection of environmental, life and health of people and protection of service users and consumers of the products. Keywords—Quality attributes: Logistics processes and systems.