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Lack of collaboration between Crisis Intervention Care and Community Mental Health Centers or fragmentation of services cause poor follow up care and lower quality of care for clients. These two mental health care delivery systems are a fundamental part for those struggling from mental health issues. This study explored benefits of collaboration between these two systems. The objective was to identify the crucial needs of these particular mental health systems. We surveyed seven agencies, including four crisis intervention centers and three community mental health facilities with semi-structured interviews. Findings emphasized a holistic view of crisis intervention that may speed up client care, decrease the revolving door and reduce the need for inpatient crisis care. For the best practice in crisis intervention, social workers should advocate for this beneficial collaboration. By raising standards of care in crisis intervention and community mental health, as a profession, we can improve services for our clients.

The Crisis in Crisis Intervention: An Analysis of Crisis Care and Community Mental Health in Northwest Ohio