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Public administration in China has seen significant changes since the early 2000s. This study analyzes the changes recently undertaken in the Government Affairs Service Center of Pu’er City, a formal agency designed to connect the public with bureaucratic departments via a one-stop service facility. The article contrasts the performance of GSAC before and after the reforms implemented in 2012-13. The adoption of modern public administrative methods, guidelines, and practices have significantly improved the functionality and efficiency of GASC, making it much more of a consumer-oriented and performance-driven public agency.

Administrative Reforms in China: An Analysis of the Government Affairs Service Center of Pu’er City