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Cloud computing is changing the way that organizations utilize IT resources with a corresponding impact on the role of enterprise architecture. Increasingly, IT infrastructure and application services are delivered as services over the internet making IT service management a key architectural concern. In this paper we describe our initial proposal for adapting the ITIL framework for the management of the lifecycle of cloud-based services. Taking the cloud consumer perspective, we have redefined ITIL processes for the various lifecycle phases to reflect the needs of cloud service consumers.

ITIL AS A FRAMEWORK FOR MANAGEMENT OF CLOUD SERVICES