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Objective: This research aims to describe the level of patients satisfaction in dental health services, study of people in North Mamuju Regency, West Sulawesi of Indonesia. Material and Methods: Patient satisfaction is a useful measure that can be used to evaluate the service quality. Satisfaction is a comparison between the perceptions of services received with expectations, while the quality of health services is act or services provided by one party to another in form of care or provision of health facilities. To improve the quality of a health service that is necessary to do research on the level of patient satisfaction in dental health care. Results: This research is Pathfinder Method Survey. Descriptive observational research with cross-sectional study design, population of the entire community of District Sarjo and Bambaira, North Mamuju West Sulawesi of Indonesia and research subjects were aged >18 years. The study found dimensions of empathy shows that 43 (100%) respondent satisfied while dimensions of assurance most not satisfied that 4 (14,0%) respondent. Conclusion: Patient satisfaction is highest in the dimension of empathy then the dimensions of physical appearance, dimensional medical services followed responsiveness, and the last on assurance dimensions.

Patient satisfaction levels in dental health care: a case study of people in North Mamuju, Indonesia 2017