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espanolEl proposito principal de este articulo es definir el constructo Calidad de la Educacion Superior en el contexto de la Universidad Nacional Agraria (UNA); mediante el analisis comparativo de las dimensiones de consistencia interna y externa, a partir de un planteamiento preliminar elaborado con base en la revision de literatura de autores de America Latina y El Caribe. Esta valoracion tomo en consideracion la perspectiva del enfoque sistemico y la teoria de los constructos personales. Con base en un enfoque cualitativo se fortalecio la conceptualizacion del constructo, mediante indagacion empirica en la cual participaron ocho expertos: cinco nacionales y tres internacionales entrevistados personalmente, excepto dos casos via correo electronico. Para el analisis de la informacion obtenida de las entrevistas semiestructuradas se utilizo el Metodo Comparativo Constante, apoyado de la herramienta informatica MAXQDA. El analisis sistemico y el enfoque holistico elaborado posibilito la valoracion del planteamiento inicial con los resultados de la investigacion de campo, identificandose rasgos emergentes, entre los que se destacaron: la calidad como construccion social; la transversalidad de la calidad al quehacer institucional; su naturaleza dinamica y relativa; y, por ultimo, la satisfaccion de expectativas, vista desde el impacto, pertinencia y contribucion a la transformacion social. La definicion de este constructo es un marco referencial del Sistema Gestion y de Aseguramiento de la Calidad, de la mejora continua y del fortalecimiento de la cultura de la calidad en la UNA; que por su complejidad y dinamismo debe ser valorado de forma permanente. EnglishThis study defines the construct for the Quality of Higher Education within the context of the National Agricultural University (Universidad Nacional Agraria (UNA)) in Nicaragua, using a comparative analysis of internal and external consistency dimensions, which, in turn is based on a preliminary approach from a literature review by Latin American and Caribbean authors. The methodology included a systemic approach and personal construct theory based on a qualitative approach. The construct was conceptualized and strengthened through empirical research involving eight experts. The five national and three international experts were interviewed in person with the exception of two who were interviewed via email. Data analysis was based on semi-structured interviews, use of the Constant Comparative Method and the MAXQDA software program. Field research enabled a systemic analysis and holistic approach which identified the following emerging features: the social construction of quality, the cross-cutting nature involving the concept of quality at an institutional level, its dynamic and relative nature, and, finally, fulfillment of expectations regarding impact, relevance and contribution to social transformation. The definition of this construct serves as a reference framework for the Quality Management and Assurance System which provides continuous improvement and strengthening of the UNA quality culture which, given its complex and dynamic nature, requires continuous assessment.

Hacia la definición conceptual del constructo Calidad de la Educación Superior en el contexto de la Universidad Nacional Agraria