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espanolSegun la Real Academia de la Lengua, las expectativas, son la esperanza de ejecutar o conseguir algo. En el ambito educativo, la relacion entre expectativas y satisfaccion se estudia desde dos perspectivas diferentes pero complementarias: una, centrada en la calidad del servicio educativo y otra, en el bienestar psicologico de cada estudiante. Asi pues, las expectativas no son un tema de interes reciente y, en la actualidad, son un punto sobre el cual se crean estrategias para influir en la retencion estudiantil universitaria. Este trabajo se propuso identificar las expectativas del estudiantado que ingreso a la carrera de odontologia en la Universidad CES, ubicada en Medellin (Colombia), correspondiente a tres cohortes (2017-1, 2017-2 y 2018-1). Se realizo un estudio con enfoque cuantitativo, de tipo observacional, descriptivo y comparativo, con una muestra no aleatoria de 152 estudiantes de primer ingreso a la carrera de Odontologia en la Universidad CES con sede en Medellin, Colombia. Se aplico el cuestionario CIA-A validado en Chile con una poblacion semejante (estudiantes de primer ano de medicina). Respondieron principalmente mujeres (72,2%); la procedencia se concentro en Medellin y su area metropolitana; se encontraron diferencias estadisticamente significativas entre las cohortes segun procedencia y carrera previa. Los factores analizados, tuvieron un comportamiento semejante entre cohortes, aunque la cohorte del ano 2017-2 mostro mejores promedios en cada uno de los items. La dimension participacion estudiantil es el componente con mayores expectativas. El valor que dan a la participacion estudiantil es un asunto clave para facilitar su permanencia. EnglishThe definition for “expectation” by the Spanish Royal Academy of Language is “the hope to accomplish or achieve a set goal”. In the educational field, the relationship between expectation and satisfaction has been studied from two different, but complementary perspectives - one that focuses on educational quality and the other on the psychological well-being of the student. However, expectation has not been a topic of great interest in the past few years. For this reason, strategies must be created to impact student retention at universities. This study seeks to identify student expectations for first-year dental students at the CES University in Medellin, Colombia based on three cohorts (2017-1, 2017-2 and 2018-1). A quantitative, observational, descriptive and comparative study was conducted using a non-randomized sample of 152 freshman dental students at Medellin´s CES University. The CIA-A questionnaire was validated in Chile using a similar population (first-year medical students). The majority of the responses (72.2%) were provided by females residing in the Medellin metropolitan area with statistically significant differences with regards to origin and previous major. Although the factors analyzed among the cohorts were similar, the 2017-2 cohorts had the highest averages for each of the items. Results revealed that student participation was the component with the highest student expectation and that attributing more value to student participation is a key issue to prevent students from abandoning their studies.

Identificación de las expectativas del estudiantado de primer año del programa de Odontología de la Universidad CES. Medellín (Colombia)