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Dunya enerji ihtiyacinin yaklasik % 24'u dogalgazdan karsilanmaktadir. Bir sehirde, dogal gaz dagitim sistemi, yapim, isletme, ic tesisat ve musteri hizmetleri olmak uzere birbirine bagli dort ana surecten olusur. Bu calismada, dagitim sisteminin musteri ile dogrudan iliskili olan musteri hizmetleri surecleri ele alinmistir. Bolgesel ayrim, rota planlamasi ve mobil ekip is yuku tahsisi gibi musteri hizmetleri surecleri icin matematiksel modeller onerilmis ve Konya'nin yetkili dogal gaz dagitim sirketi olan Gaznet A.Ş.'de uygulanmistir. Onerilen modellerin performansi, mobil ekip sayisi ve is yuku miktari acisindan mevcut sistemle karsilastirilmistir. Deneysel calismalar, onerilen sistemin mobil ekip sayisinin mevcut sistemden % 37 daha dusuk oldugunu gostermektedir.

DISTRICT DESIGN AND ROUTE PLANNING FOR CUSTOMER-RELATED FIELD OPERATIONS OF NATURAL GAS DISTRIBUTION SYSTEMS: A CASE STUDY