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This article is based on a study of the experiences of social workers employed in a public service organisation in the Ethekwini Municipality in KwaZulu-Natal, South Africa. The Constitution of the Republic of South Africa and the profession of social work commit to the pursuit of human rights, social justice and a better life for all. However, an increasing shift towards neoliberalism and new managerialism impacts on the functions and levels of satisfaction of social workers as they deal with the ideal aspirations of the profession and the realities of their day-to-day practice. Informed by critical theory, the research was inspired by the desire for social workers to use the research process to engage in ethical political resistance.

RHETORIC VERSUS REALITY IN SOCIAL WORK PRACTICE: POLITICAL, NEOLIBERAL AND NEW MANAGERIAL INFLUENCES