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According to Follis (2001:37), “Without people (or human resources) organisations would not be able to function and deliver their products or services to their customers”. In addition to the important role that people play, Employee Assistance Programmes (EAPs) are designed to enable management to build the productivity capacity of each individual in the organisation (Malatji, 2001:34). It is therefore essential that the human resource sector of organisations is managed and developed in order to optimise the individual and group capacity of human resources to reach these organisational objectives and personal goals

AN IMPACT AND COST-BENEFIT ANALYSIS OF AN EMPLOYEE ASSISTANCE PROGRAMME AT A SOUTH AFRICAN BANK