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This paper presents background information about workplace programmes that provide needed personal and social services to employees. These programmes are commonly referred to as Employee Assistance Programmes (EAPs). The paper deals with the theoretical background to aid an understanding of what these programmes are about. The discussions revolve around three aspects: reasons why organisations establish these programmes; their underlying principles and their essential elements; and the programme services, functions and structure. In the first section, which focuses on the reasons for programme establishment, a short list is provided of the commonly given reasons why organisations establish such programmes to assist their employees. The second section focuses on programmes’ basic principles, while the third discusses twelve essential elements of these programmes. The paper ends with a descriptive illustration of programme development within a higher education institution in which the author participated. This takes the form of tabular presentations of programme functions and services as well as its structure. As the paper is directed at the social work fraternity, it is important to begin by defining and explaining the relationship between workplace programmes and social work, through the route of elucidating occupational social work.

EMPLOYEE ASSISTANCE PROGRAMMES: THEIR RATIONALE, BASIC PRINCIPLES AND ESSENTIAL ELEMENTS