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Facility management spans over a considerable length of time and is a key phase in the development cycle of infrastructure assets. Therefore, facility managers are in a commanding position to maximise the potential of sustainability through operation, maintenance and upgrade leading to decommission and deconstruction. Sustainability endeavours in facility management practices will not only contribute to reducing energy consumption, waste and running costs, but also help improve organisational productivity, financial return and community standing of the organisation. At the forefront facing sustainability challenge, Facility manager should be empowered with the necessary knowledge and capabilities. However, literature studies show a gap between the level of awareness, specific knowledge and the necessary skills required to pursue sustainability in the profession. People capability is considered as the key enabler in managing the sustainability agenda as well as being central to the improvement of competency and innovation in an organization. This paper aims to identify the critical factors for enhancing people capabilities in promoting the sustainability agenda in facility management practices focusing in infrastructure project. Starting with a total of 23 critical factors identified from previous questionnaire survey, the authors conducted an interview with experts in facility management who involved directly with infrastructure project to assess the perceived importance of these factors. The findings reveal these 23 critical factors as significantly important to support sustainable facility management in infrastructure project. They form the basis of a mechanism framework developed to equip facility managers with the right knowledge, to continue education and training and to develop new mind-sets to enhance the implementation of sustainability measures in FM practices in infrastructure project.

A Guidelines for People Capability Enhancement to Support Sustainable Facility Management in Infrastructure Project