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The world’s population continues to increase rapidly, and, within the next 30 years, more than half of all people will choose to live in large urban centers (Faria et al., 2018). This has led to a number of problems, such as congested people and transportation traffic and increased pollution that produces climate change. The concept of “smart” cities has emerged as a way to deal with these issues, in which these cities are defined as an ecosystem that seeks to improve citizens’ quality of life through a combination of technology, sustainability, and physical infrastructures (Estrada et al., 2018). Smart cities have to use new technologies ranging from the Internet of Things (IoT), which facilitates connections between everything, to home automation (i.e., the ease with which citizens can manage daily routines through their homes).

An expanded conceptualization of “smart” cities: adding value with fuzzy cognitive maps