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The purpose of this research was to design and deploy tools that apply the concept of citizen observatories and empowering citizens in the assessment of acoustic comfort in public places. The research applies an iterative cycle of design and this article presents the results of a demonstrative experiment carried out in situ using the first products developed. This work was undertaken as part of the CITI-SENSE project. A viable technical and procedural solution was designed and tested in a field demonstration, where 53 people were engaged to provide 137 observations in the city of Vitoria-Gasteiz, using environmental sensors connected to a smartphone. The results have been analyzed and discussed in terms of the product’s attractiveness for engaging citizens in the evaluation of acoustic comfort in urban places, the accuracy of the noise levels measured by the acoustic app service integrated into the smartphone, and its ability to obtain simultaneous acoustic and perception data. The results presented in this article are considered a step forward in the research into developing solutions for assessing acoustic comfort. Limitations of the proposed solution are discussed, as are suggestions for further research.

CITI-SENSE: methods and tools for empowering citizens to observe acoustic comfort in outdoor public spaces