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Straipsnyje pateikiama mokslinės literatūros analizė ir aptariamas praktinis išlaidų skaičiavimo pavyzdys,nagrinėjant vienos įmonės atvejį ir vertinant jį per kokybės kaštų ir kokybės brandos sąsajų prizmę. Atkreipiamas dėmesys į išlaidų struktūrizavimo poreikį paslaugų standartizavimo kontekste.The article presents analysis of scientific literature review and the example of practical calculation of quality costs. Attention is paid to the demand of structuring company’s costs through the correlation of its quality costs and maturity of quality in the context of standardisation of services

Systemic Improvement of Management: Case Analysis of a Company Evaluating Quality Costs