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Analysis of knowledge management practices in a selected ministry in Kuwait showed that knowledge workers in the public sector identify personal contacts using traditional methods, but make heavy use of social networking tools and services to support personal networks. They communicate regularly with contacts that have expertise in their area of responsibility and prefer to follow up with those contacts whose work they admire. Knowledge workers perform a variety of activities on personal networks to strengthen knowledge management. However, a review of these activities indicates that there is a need to place more emphasis on collaborative learning through social bookmarks, reflecting and commenting on blogs, and editing wikis to provide effective support for knowledge management.

Leveraging Personal Networks to Support Knowledge Management in a Public Sector Organisation in Kuwait