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To date, it is not fully understood why people make errors in the design of business processes. Certainly, one reason is the boundedness of human cognitive abilities. Cognitive abilities are, for instance, restricted by the knowledge or memorability of process modelers. Due to this boundedness people make errors particularly in large and complex models while similar errors are not made in smaller and less complex models. My research focus lies in the investigation of tools and techniques that support users in the design of business process models in a way that improves productivity and efficiency (e. g., understanding and implementing the process model).  This paper summarizes three research projects aiming at business process modeling support. The intention of my research is to contribute to the understanding of sociotechnical systems, which are an interplay between humans, information and communication technologies, and organizations. The first project facilitates support for process modeling with a recommendation system. Such a system has been developed in order to assist users twofold in purpose-oriented modeling of processes. The popularity of such a system increases when process models are recommended that can be rapidly understood. My second research project is the investigation of the empirical quality (i.e. structural and textual properties) of process models. To motivate users to reuse process model recommendations, process model reuse must be understood as a common practice and efficient tools and techniques must be provided, which I tackle in my third project.

Developing sociotechnical systems with special focus on quality