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Telephone service encounters make for a particularly  interesting context which concerns both features of telephone conversations and  a number of unique characteristics associated with face-to-face service  encounters. This article investigates the politeness of telephone service  encounters in Greek and British English by focusing on the degree of directness  employed by the two language and cultural groups in question and by examining  whether the two groups assess the same social variables similarly. It also  examines the specific function that the markers ‘‘please’’ and ‘‘parakalo’’ take  on in the context of requests and whether these markers are used with the same  degree of requestive directness in the same framework.

‘‘Yes, tell me please, what time is the midday flight from Athens arriving?’’: Telephone service encounters and politeness