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Speech accommodation theory refers to an individual's adaptation of his or her speech to more closely approximate that of an interlocutor. A change to the interlocutor's language is one of the most obvious and observable forms of accommodation. Language choices are shaped by the linguistic proficiency of both speaker and interlocutor, the ingroup or outgroup status of each, and the situational norms for the setting in which an exchange takes place. Language choices in the workplace are further influenced by company policies and by the asymmetrical power dynamic in worker-customer interactions.

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