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Increasing degrees of automation in on-road vehicles bear great potential for heightened driver safety and traffic efficiency in both the near and far future. The more the driver delegates control to the vehicle, the more salient the issue of trust in automated technology becomes. Misaligned trust can lead to mishandling of automation controls in individual instances and decreases the general acceptance of on-road automation on a broader scale. In this paper, we apply insights from trust research for dynamic web service interaction to the novel automated driving domain, in order to scope the problem space regarding trust in automated vehicles. We conclude that the appropriate communication of trustworthiness, the necessity to calibrate trust, the importance of intervention capabilities by the driver, and the unambiguous transparency of locus of control are all important aspects when in comes to understanding trust in automated vehicles.

Trust in Automated Vehicles: What We Can Learn From Dynamic Web Service Design