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This paper discusses a social and cognitive approach to the planning and implementation of knowledge support systems in a healthcare organisation. A case study is presented and then discussed using a broad theoretical frame of reference gathered from the knowledge management field. The discussion is an illustration of the delicate trade-off between social and cognitive perspectives of a development project. The assumption is that these two aspects must be handled in an interconnected and balanced way. The aim of the paper is to illustrate the use of multiple perspectives as a tool for understanding how this problem can be dealt with.

Implementing intranet for social and cognitive knowledge processes