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The importance of Total Quality Management (TQM) can not be denied in increasing business efficiency and productivity. For this reason, companies should be able to apply this philosophy professionally in all business process. It has been stated that TQM is to be a philosophy which are reduces costs and defects, provides customer satisfaction, including workers in the decision-making processes and improves education in all business processes. However, some firms in Turkey can’t practice the TQM philosophy completely. Accordingly, it can be stated that many firms have some deficiencies to implement aims of this philosophy. The aim of this study is to explain the total quality management philosophy, its historical development process and some applications in the world and Turkey and to analyze TQM applications of Kalekim company. The results of this study show that Kalekim company implemented TQM applications successfully. Ozet Isletmelerin etkinliklerinin ve verimliliklerinin artirilmasinda Toplam Kalite Yonetimi (TKY)’ nin onemi yadsinamaz. Bu nedenle sirketler, bu felsefeyi tum isletme sureclerinde profesyonelce uygulayabilmelidir. TKY, tum is sureclerinde, maliyetlerin ve hatalarin azaltildigi, musteri memnuniyetinin saglandigi, iscilerin karar alma sureclerine dahil edildigi, egitimin artirildigi bir felsefe olarak ifade edilmektedir. Ancak, Turkiye’deki bazi firmalar TKY felsefesini tam olarak uygulayamamaktadirlar. Dolayisiyla bircok firmanin bu felsefedeki amaclarini gerceklestirmede bazi eksiklileri oldugu soylenebilir. Bu calismanin amaci, TKY’nin felsefesini, tarihsel gelisimini, dunya ve Turkiye’deki bazi uygulamalarini belirtmek ve Kalekim firmasinin TKY uygulamalarini analiz etmektir. Calisma sonucunda, Kalekim firmasinin TKY uygulamalarini basari ile gerceklestirdigi gorulmustur.

Total quality management and its applications: Example of Kalekim<p>Toplam kalite yönetimi ve uygulamaları: Kalekim örneği