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The purpose of this study is to examine online reviews on michelin star restaurants in terms of which vary according to the user to be useful and to evaluate the factors affecting the overall assessment. For this aim, the online reviews about michelin star restaurants on the website TripAdvisor are examined. Among 32.225 online user reviews in total, 3.622 reviews are analyzed. Considering online reviews with regard to michelin star restaurants, it is concluded that reviews with more helpful than three and three are more negative towards the value, atmosphere, food, service and overall evaluation. When the relationship between overall evaluation and value, atmosphere, food, service is inspected, it is seen that value is the variable that describes the overall evaluation best and then food comes second, third is atmosphere. Ozet Bu calismada, michelin yildizli restoran yorumlarinin, kullanicilara faydali olmalarina gore farklilik gosterip gostermedigi arastirilmis ve genel degerlendirmeyi etkileyen faktorler incelenmistir. Bu amaca yonelik olarak, TripAdvisor seyahat yorum sitesinde uc yildizli Michelin restoranlarina ait online yorumlar ele alinmistir. Yorum sayisi 50’nin altinda olan restoranlarin yorumlari arastirmaya dâhil edilmemis ve sadece Ingilizce yazilan yorumlar ele alinmistir. Bu kriterler dikkate alinarak 3 yildizli michelin restoran isletmesine ait 32.225 yorumdan sadece 3.622 tuketici yorumu incelenmistir. Incelenen yorumlara gore; uc ve ucten daha fazla faydali olan yorumlari yazanlar michelin yildizli restoranlarin degerini, atmosferini, hizmetini, yemeklerini ve genelinde daha olumsuz yaklasmaktadir. Michelin yildizli restoranlarin genel degerlendirilmesini, en iyi aciklayan degiskenin deger oldugu, sonra yemegin geldigi daha sonra atmosferin geldigi gorulmektedir.

The Evaluation of michelin star restaurants<p>Michelin yıldızlı restoran işletmelerinin değerlendirilmesi