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Recebido: 5 de setembro de 2020 Aceito para publicação: 12 de junho de 2020 Publicado: 15 de dezembro de 2020 Editor de área: Alexandre de Barros ABSTRACT This paper proposes a methodology to evaluate the level of service offered in the checkin area of Brazilian regional airports, using as a case study a passenger terminal project proposed by the Na onal Civil Avia on Secretariat. For this study opera onal aspects, terminal infrastructure and user profile were considered. The Taguchi Experiment Orthogonal Array Method was used to reduce the number of scenarios evaluated with Queueing Theory. An easy to apply analy cal approach to passenger terminal check-in yield results that can assist decision makers in their efforts to reduce investments in the airport construc on phase and op mize system opera on.

Methodology for assessing the service level offered in the check-in area of brazilian regional airports